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Immigration Museum

Stories of migration and belonging inside Old Customs House, with the grand Long Room and a 90-minute gallery route.

Plan this experience
Explore the story
CostAUD 15 per adult
Time to allowAllow 90–120 minutes
PaceIndoor galleries, with lift access
PlaceCBD, Melbourne

01 / The experience

The stories behind a city of many cultures.

Stories of migration and belonging inside Old Customs House, with the grand Long Room and a 90-minute gallery route.

Spend a quieter part of your Melbourne week exploring the people and journeys that shaped the city. Immigration Museum occupies Old Customs House on Flinders Street, a short walk from the river. Its galleries connect the reasons people leave home with their experiences of arrival, identity and community. This is a useful indoor choice for a city morning or a rainy afternoon, with enough depth to reward an unhurried visit.

Allow around 90 minutes for the main galleries. Follow Leaving Home and Voices Across Time, pause beneath the Ionic columns of the Long Room, then explore Getting In and Identity: Yours, Mine, Ours. The stories can be personal and confronting; leave time to read and reflect rather than rushing from room to room. Temporary exhibitions add another reason to return, with separate charges applying to some programmes.

General admission is AUD 15 for adults, AUD 12 for eligible Australian Seniors Card holders, and free for children aged 16 and under, eligible concession holders and museum members. If you prefer a guided introduction, the optional 45-minute highlights tour runs at 14:30 in English and costs AUD 25 for adults including that day’s museum entry. Book the tour separately and meet at the Welcome Desk in the foyer; future-date sessions depend on the ticket calendar.

The museum normally opens 10:00–17:00 and closes on Good Friday and Christmas Day. Step-free entry uses the Market Street gates and ramps to the front foyer or rear Festival Courtyard; lifts serve the galleries. Wheelchairs, mobility scooters and sensory bags are available to borrow, with advance requests recommended for mobility equipment. Keep meals outside the exhibition spaces, and combine the visit with a separate lunch in the CBD.

Immigration Museum, Australian Grand Prix
Museums & cultureImmigration MuseumAustralian Grand Prix

02 / The essentials

Immigration Museum: visit essentials

  1. 01

    General entry AUD 15 adult; children 16 and under free.

  2. 02

    Daily 10:00–17:00; closed Good Friday and Christmas Day.

  3. 03

    Allow 90 minutes for the museum’s main galleries.

04 / Before you go

Plan your visit

A 90-minute indoor city visit, with time for lunch nearby.

Admission & options

AUD 15 adult general entry; some exhibitions and events cost extra.

Senior
AUD 12 with eligible Australian Seniors Card
Children & concessions
Free for children 16 and under and eligible concessions
Guided highlights tour
AUD 25 adult including general entry; 45 minutes at 14:30
Choose museum tickets

Choose your visit

Daily 10:00–17:00; closed Good Friday and Christmas Day.

Allow 90–120 minutes for galleries; add time for a temporary exhibition.

Future guided-tour sessions depend on the booking calendar.

Arrival & access

Enter at 400 Flinders Street. For step-free access, use the gate near the Market Street/Flinders Street corner and ramp to the front automatic doors, or the Market Street ramp to the rear Festival Courtyard entrance.

400 Flinders Street, Melbourne VIC 3000, Australia

All public galleries have lift or ramp access. Accessible toilets are on the ground and first floors; there is no adult changing facility or hoist. Mobility-scooter turning space can be limited in toilets. Borrow a wheelchair or mobility scooter by arranging it on 13 11 02; sensory bags are available from the admissions desk. There are no hearing loops.

Get directions

Before you go

Buy general entry for your visit date. Book the optional 14:30 guided tour separately; its ticket includes general entry on that day. Bring eligibility identification for free or discounted admission.

Paid tickets cannot normally be refunded, changed or exchanged.

Book museum entry

Accessibility

All public galleries have lift or ramp access. Accessible toilets are on the ground and first floors; there is no adult changing facility or hoist. Mobility-scooter turning space can be limited in toilets. Borrow a wheelchair or mobility scooter by arranging it on 13 11 02; sensory bags are available from the admissions desk. There are no hearing loops.

Participation requirements

Children under 12 must stay with an adult. Food and drink are not permitted in exhibition galleries.

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05 / Where it is

Find it
and what’s nearby.

Explore around Immigration Museum

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05 / Good to know

Immigration Museum: frequently asked questions

01How long should I allow?

Allow 90–120 minutes for the main galleries, with extra time for temporary exhibitions.

02Is entry free for children?

General entry is free for children 16 and under. Eligible concessions and Museums Victoria members also enter free; some temporary exhibitions and events have separate charges.

03Does a tour ticket include entry?

The optional 45-minute English highlights tour costs AUD 25 for adults and includes general museum entry that day. Meet the guide at 14:30 at the foyer Welcome Desk; reserve a session.

04Where is the step-free entrance?

Enter at 400 Flinders Street. For step-free access, use the gate near the Market Street/Flinders Street corner and ramp to the front automatic doors, or the Market Street ramp to the rear Festival Courtyard entrance.

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